Refund- und Stornierungsrichtlinie

Each order includes a service and processing fee, shown as a separate line item in your cart, at checkout and on your order confirmation. This fee covers order handling, publisher sourcing and administration, and payment processing costs that we incur as soon as an order is placed.

This fee is non-refundable in all circumstances, including where we refund the service amount in full for non-delivery.

Accordingly, the maximum amount refundable on any order is:

order total − service and processing fee

Where this Policy refers to a "full refund" or a "refund of the service amount", it means that maximum amount.

The fee is disclosed before you pay. If you do not wish to pay it, do not complete the order.

We may, entirely at our discretion and without setting a precedent, waive this exclusion in individual cases — for example where an order could not proceed due to our own error.

Email [email protected] from the address registered to your account, including your order number and the reason for the request. We aim to acknowledge within 2 business days and to decide within 10 business days.

5.1 Successful delivery. Where we have supplied a published URL showing the agreed placement live on the agreed Publisher Website, the service has been delivered and no refund is due.

5.2 SEO outcomes. We do not refund on the basis of search engine rankings, traffic, indexation, domain authority movement, revenue, or any other SEO or AEO outcome. Search engines are independent third parties, change their algorithms without notice, and may discount or ignore any placement. This risk sits with you and is reflected in our pricing.

5.3 Penalties and algorithm changes. We do not refund for manual actions, algorithmic penalties, deindexation or ranking loss affecting your site.

5.4 Changes of mind about metrics. Metrics shown on the platform are third-party estimates gathered at a point in time. A subsequent change in a site's reported authority, traffic or spam score after your order is not grounds for a refund.

5.5 Breach of content rules. Where an order is rejected or reversed because your target URL, anchor text or brief breaches clause 4.2 of our Terms, no refund is due.

5.6 Your own delay. Where an order cannot proceed because you have not supplied required materials within 30 days of request, we may close the order and retain costs incurred.

6.1 Publisher unavailable. If the Publisher Website declines the order, becomes unreachable, ceases to publish, or is found to be unsuitable after purchase, we will offer you either (a) an alternative Publisher Website of comparable metrics and price, or (b) a refund of the service amount. The choice is yours.

6.2 Delivery window. If we have not delivered a published URL within 45 days of order confirmation, you may request a refund of the service amount, unless the delay is attributable to you.

6.3 Removal within 60 days. If a placement is removed by the Publisher Website within 60 days of delivery, and the removal is not attributable to you or your content, we will arrange a replacement placement of comparable value at no cost. Where no comparable replacement is available, we will refund the service amount attributable to that placement. This is your sole remedy for removal.

6.4 Removal after 60 days. No refund or replacement is available, as we do not control Publisher Websites.

Where an order contains multiple placements, each is assessed separately. Refunds are calculated per undelivered placement, based on the service amount attributable to it. The service and processing fee is charged per order and is not apportioned or refunded.

8.1 Merchant of record. Payments for Linkova orders are processed by a third-party payment provider acting as merchant of record. Refunds are issued through that provider to the original payment method. Processing times are set by the provider and typically take 5–10 business days to appear.

8.2 Refunds are issued in USD, the currency of the original transaction. We are not responsible for exchange rate movements or bank fees applied by your card issuer or bank between payment and refund.

8.3 Where a payment provider or merchant of record retains transaction fees on refunds, we may deduct those documented fees in addition to the exclusion in clause 2.

8.4 At your election, and where available, we may issue the refund as account credit instead, usually processed immediately.

Please contact us before raising a chargeback. Where a chargeback is raised for an order we have delivered, we may suspend your account pending resolution and provide the payment provider with delivery evidence, including the published URL.